Frequently Asked Questions

Orders

How long does shipping take?
Orders are processed within 1–3 business days.
Delivery times vary by location:
• UK: 2–5 business days
• Europe: 4–7 business days
• International: 7–12 business days

Tracking details are sent once your order ships.

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Can I cancel or change my order?
Orders can only be changed or cancelled within 12 hours of purchase. After that, processing begins and we cannot guarantee changes.

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I entered the wrong address — what should I do?
Email us immediately at support@yamarock.com. If your order hasn’t shipped, we’ll update it. Once shipped, we cannot redirect it.

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Sizing & Fit

How do I choose the right size?
Each product page includes a detailed size guide. If you prefer an oversized fit, size up. If you prefer a structured fit, choose your true size.

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Are YAMAROCK pieces oversized?
Our silhouettes are structured with a modern street fit — slightly relaxed but not exaggerated.

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Returns & Exchanges

Do you accept returns?
Yes. Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and in original condition.

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Do you offer free returns?
Return shipping costs are the responsibility of the customer unless the item is faulty.

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How long do refunds take?
Once received and inspected, refunds are processed within 5–7 business days.

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Products

Are your drops restocked?
Most drops are limited. Once sold out, they are not restocked.

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What makes YAMAROCK different?
Minimal design. Strong silhouettes. Limited production.
Built with discipline — not trends.

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Payments

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Shop Pay.

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Still need help?

Email us: contact@yamarock.com
Response time: 24–48 hours (Monday–Friday)